Albina Community Bank
  • 07-Aug-2017 to 07-Nov-2017 (PST)
  • Washington St Branch
  • Portland, OR, USA
  • Full Time

401K, full medical/dental, paid time off


Position provides back-office support for customers, branch networks and other departments.  Responds to various inquiries; resolves more complex issues; identifies and implements ongoing efficiency improvements.  Develops and implements branch and departmental operations procedures.  The position is responsible for ensuring minimal losses, conformance with bank policy, state, and federal regulations, and meeting customer service expectations and standards, as well as supporting the branches/departments in meeting customer service expectations and standards.

  • Ensures all internal and external service level expectations and standards are met
  • Strong knowledge and understanding of appropriate banking laws, regulations, internal policies and procedures; ensures compliance with those laws, regulations, policies and procedures
  • Provides day-to-day support to employees and customers in the area of bank operations, deposit compliance, internal audits, and other related areas
  • Actively refers and sells additional bank products and services
  • Work as part of a team in a professional environment
  • Strong working knowledge of IRA processing to include distributions, IRS reporting, monitoring of contributions and withdrawals, etc.; ensures compliance of all IRA products
  • Develops branch and department operational procedures.  Creates documentation for these procedures for inclusion in the appropriate procedure manual(s) 
  • Ensures documentation is kept current and revisions are made to existing documentation as needed
  • Performs audits/reviews and certifications as assigned
  • Identifies, recommends and upon approval, implements techniques and methods to improve current department/bank procedures and efficiencies
  • Assists in the development and implementation of new deposit products and other services
  • Interfaces with customers, other departments, branches, vendors, agencies, etc., to resolve issues.  Follows up with resolution of problems to ensure timely response and customer satisfaction
  • Assists in the processing, setup, and maintenance of wire transfers and other electronic transactions such as ACH, electronic and mobile banking, cash management, and bill payment
  • Responsible for balancing and completing daily reconciliations
  • Processes overdrafts, returned items, non-posted items, etc.; identifies potential areas of risk or loss
  • Reviews reports to ensure accuracy and completeness of transactions, maintenance, etc., as well as to identify and mitigate risk and fraud
  • Performs all ATM, debit and credit card related functions
  • Receives and processes garnishments, levies, subpoenas, and other requests for research, as well as answers/resolves more complex legal questions
  • Ensures compliance with all state and federal regulations and internal company policies, including but not limited to BSA / Anti-Money Laundering, Fair Lending, Privacy, and Anti-Discrimination, to the extent each applies to current job responsibilities. This includes successfully taking all online compliance training as assigned within specified due dates
  • Performs other operational tasks and duties as assigned
Albina Community Bank
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